Banana Connection Returns Policy

At Banana Connection / BCDM Menswear Limited we want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy:

Christmas 2009 Special

Next Day UK Delivery
Order any product before 3pm Wednesday 23rd December 2009 to be guaranteed UK delivery before Christmas Day.
2-5 Day UK Delivery
Order any product before 3pm Monday 21st December 2009 to be guaranteed UK delivery before Christmas Day.
EU Delivery
Although due to local postal services we cannot guarantee deliveries for Europe, based upon our experience please order before 3pm Monday 14th December 2009 for delivery before Christmas Day.
ROW Delivery
Although due to local postal services we cannot guarantee deliveries for the Rest Of The World, based upon our experience please order before 3pm Monday 7th December 2009 for delivery before Christmas Day.
Returns
Any product purchased during December 2009 is exempt from our usual 7 day returns policy. Anything ordered in December 2009 can be returned to us up until the 10th January 2010 following our normal returns procedure below. January 2010 orders follow our normal returns procedure below.
Chritmas Period Dispatch
After 3pm 23rd December 2009, no dispatches will be made until 29th December 2009.

Returns

You can return all goods and receive a refund, if you do so within 7 days from the date of delivery. All items must be returned with a Returns Authorisation Number (RAN), details of how to obtain a RAN are contained below. Delivery costs are not refunded unless the goods are found to be faulty. Please note that the goods must be returned in their original unworn condition and with all packaging and tags etc. intact.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
We request that all goods are returned within 7 days of the date of your request for an Returns Authorisation Number.
If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs, providing the goods are returned to us within 7 days from the date of delivery.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
BCDM Menswear Limited will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by fax or email) on the same day if they wish to return.
In all circumstances you must contact us first in writing, either by fax 01992 714 400 or email customerservice@bananaconnection.co.uk in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). We reserve the right to refuse returns if this procedure is not followed.
Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ below before returning goods.

Exchanges

If the ordered is in the wrong size and an exchange is required, this can be provided but a delivery charge will be incurred. If you want to exchange the item for an alternative one, please contact us initially to obtain a Returns Authorisation Number (RAN) and to ensure that the size you need is available. Please note the goods must be in their original condition and packaging with all tags etc. intact, as we cannot exchange used goods. Please see ‘Returns’ section above for specific conditions. A delivery charge will be incurred for sending out any new goods.
In the case of underwear, lingerie and swimwear items, unless faulty these can only be exchanged if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
All exchanges are offered subject to product availability and the customer will incur any shipping costs for such exchanges.
Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.
Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ below before exchanging goods.

How to return or exchange an item

In order to facilitate the return of your items you must contact us first in writing , either by fax 01992 714 400 or email customerservice@bananaconnection.co.uk in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). This must be be done within 7 days of receiving your order. We reserve the right to refuse returns if this procedure is not followed.
Please ensure that you enclose your original invoice with the items you are returning along with a note giving the reason for the return or the exchange. Please then wrap the package safely & securely and send it to the address below. In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging and tags etc. intact. The address to send all of your returns and exchanges to is:
Banana Connection
21 High Street
Waltham Cross
Hertfordshire
EN8 7AA
The Return Authorisation Number should be written on your original invoice and on the return-shipping label.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by BCDM Menswear Limited.

Refunds

All items must be returned to us following the guidelines and conditions above before a refund or replacement is issued.
Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges unless faulty (please see above). As previously stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
As an alternative to a credit/debit card refund, you can request a Banana Connection store credit that can be used against future purchase at any Bcdm / Banana Connection store (excluding online).

Canceling an item

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags. In the case of underwear, lingerie and swimwear items, unless faulty these can only be cancelled if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
To cancel this contract, please send a fax to 01992 714 400 giving the reason for the return as "Contract cancellation". Please package the relevant item safely & securely and send it to us with the original delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is: Banana Connection, 21 High Street, Waltham Cross, Hertfordshire EN8 7AA.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by BCDM Menswear Limited. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

This Returns policy does not affect your statutory rights as a consumer.

If you have any further questions on our Returns Policy, please email us on customerservice@bananaconnection.co.uk or telephone us 08451 22 62 62